Returns & Exchanges
We gladly accept returns, exchanges and cancellations on all stock (non-customized) items.
In order to qualify for a return or exchange, the item must be in its original condition. You are responsible for any loss in value due to damage, mishandling or obvious signs of use.
Request a Return/Exchange
To request a return or exchange, please contact us within 3 days of receiving your item(s) and ship it back to us within 7 days. Instructions will be provided to you via e-mail.
Please be aware that we can only provide a shop credit if more than 30 days has passed from the original date of purchase. Certain exceptions do apply and all transactions are handled on a case-by-case basis so be sure to contact us first.
Cancellation of Regular(Stock) Items
For a full refund, a cancellation request must be made within 24 hours of your order. Cancellation requests beyond 24 hours are eligible for a partial refund only with 20% of the item cost deducted for the portion of work already completed.
Cancellation of Personalized and Custom Order Items
You may request cancellation of a personalized or custom order within 24 hours. Cancellation is no longer possible beyond 24 hours and your order is considered FINAL SALE.
Items Not Eligible for Return, Exchange or Cancellation
Any custom orders or personalized sleeves can’t be returned or exchanged and are FINAL SALE.
Once we’ve started production on your custom sleeve it is considered FINAL SALE since it is being made to meet your specifications and cannot be resold otherwise. Please ensure your order is correct and accurate within the 24 hour grace period otherwise we will proceed with the order as is.
Note that unless your item arrives damaged or is defective, we can’t accept it as a return or exchange.