Once production has completed, your order is typically shipped out on the following business day unless otherwise noted.
An automated e-mail with a tracking number and a link to track your parcel online is sent along with confirmation that your order has shipped out. Be sure to check your inbox before contacting us if you’d like to find the status of your shipment.
Certain events, holidays, peak periods or other circumstances beyond our control may affect when we are able to ship and/or when your parcel begins transit to you from the postal office. In such cases a notice will be posted throughout our store and in any correspondence you receive from us.
Note that postal or statutory holidays can and will delay shipments as the postal service does not operate or process parcels on those days.
International Shipping, Customs, Duties/Taxes and other Fees
You are responsible for all customs fees, duties, import taxes or any other charges that may apply to your package once it’s been shipped. Note we cannot and will not mark packages as ‘gift’ for obvious legal reasons.
Please check with your country’s customs office or relevant agencies if you’d like more information.
When You Can Expect to Receive Your Order
Once your parcel arrives at your country’s customs office, it needs to be processed which may add a couple of days to the transit time. After clearing, your country’s postal system takes over for the final delivery phase.
On average it takes 5-7 business days for a package to reach most of Canada and the continental United States. Most International destinations are slightly longer depending on each country’s own postal delivery standards and practices.
These are average shipping estimates only and actual shipping time will always be variable due to external factors like customs office volumes, carrier routing, package traffic, and other unforeseen factors.
For an update on your shipped order, use the tracking number and link provided in the e-mail we sent after your order was completed. Note that we don’t have access to any more information than what is listed on the tracking details page of the postal service.
Make sure that your delivery address is both accurate and complete. Your order(s) are sent to the exact shipping address you provided during the checkout process.
Missing information like your apartment number, buzzer/security code, etc. may result in the parcel being marked undeliverable by the postal service. If this happens, your postal system will typically hold it for a period of time before it is processed and then returned back to us.
If your parcel is returned to us you will need to pay for the cost of re-shipping your order and any additional fees incurred on our end.
If you need to revise your shipping address please contact us immediately to do so. Once your package is in transit we can no longer redirect it.
All of our orders are shipped out via Canada Post from our studio in Ottawa, Ontario in Canada.
We do not use any other carriers or courier services as they are not cost effective for small parcels.