Important Shipping Notice: Due to the recent Canada Post union dispute shipping arrival times may be longer than normal. We can’t guarantee delivery before Christmas. Thank you for your patience.
Once production of your sleeve(s) has completed, it is shipped out on the following day.
Orders sent out via Standard Shipping do not include any tracking information or insurance to keep costs as low an economical as possible. We’ve shipped hundreds of sleeves all over the world and have yet to encounter any issues with this shipping method.
You can choose to have your order shipped with full tracking and insurance–just choose it while viewing your cart or during the checkout process.
Note that tracked and insured shipping may cost significantly more depending on where you are located.
International Shipping, Customs, Duties/Taxes and other Fees
You are responsible for all customs fees, duties, import taxes or any other charges that may apply to your package once it’s been shipped. Note we can’t mark packages as ‘gift’ for obvious legal reasons.
Please check with your country’s customs office or relevant agencies if you’d like more information.
When You Can Expect to Receive Your Order
Once your parcel arrives at your country’s customs office, it needs to be processed which may add a couple of days to the transit time. After clearing, your country’s postal system takes over for the final delivery phase.
On average it takes 5-7 business days for a package to reach most of Canada and the continental United States. Most International destinations are slightly longer.
These are average shipping estimates only and actual shipping time will always be variable due to external factors like customs office volumes, carrier routing, package traffic, and other unforeseen factors.
Make sure that your delivery address is both accurate and complete.
Missing information like your apartment number, buzzer/security code, etc. may result in the parcel being marked undeliverable by the postal service. If this happens, your postal system will typically hold it for a period of time before it is processed and then returned back to us.
If your parcel is returned to us you will need to pay for the cost of re-shipping your order and any additional fees incurred on our end.
All of our orders are shipped out via Canada Post from our studio in Vancouver, British Columbia, Canada.