Once production of your sleeve/case(s) has completed, it is shipped out on the following business day (unless it is a postal or statutory holiday in which case it will ship immediately after that day).
Orders sent out via Standard (Untracked) Shipping do not include any tracking information or insurance to keep costs as low and economical as possible.
We’ve shipped hundreds of sleeves all over the world and have yet to encounter any issues with this shipping method. Please note that we are not responsible for lost, missing or damaged items shipped via this method.
You can choose to have your order shipped with full tracking and insurance–just choose it while viewing your cart or during the checkout process.
Note that tracked and insured shipping may cost significantly more depending on where you are located.
International Shipping, Customs, Duties/Taxes and other Fees
You are responsible for all customs fees, duties, import taxes or any other charges that may apply to your package once it’s been shipped. Note we cannot and will not mark packages as ‘gift’ for obvious legal reasons.
Please check with your country’s customs office or relevant agencies if you’d like more information.
When You Can Expect to Receive Your Order
Once your parcel arrives at your country’s customs office, it needs to be processed which may add a couple of days to the transit time. After clearing, your country’s postal system takes over for the final delivery phase.
On average it takes 5-7 business days for a package to reach most of Canada and the continental United States. Most International destinations are slightly longer.
These are average shipping estimates only and actual shipping time will always be variable due to external factors like customs office volumes, carrier routing, package traffic, and other unforeseen factors.
Make sure that your delivery address is both accurate and complete. Your order(s) are sent to the exact shipping address you provided during the checkout process.
Missing information like your apartment number, buzzer/security code, etc. may result in the parcel being marked undeliverable by the postal service. If this happens, your postal system will typically hold it for a period of time before it is processed and then returned back to us.
If your parcel is returned to us you will need to pay for the cost of re-shipping your order and any additional fees incurred on our end.
If you need to revise your shipping address please contact us immediately to do so. Once your package is in transit we can no longer redirect it.
All of our orders are shipped out via Canada Post from our studio in Ottawa, Ontario in Canada.
We do not use any other carriers or courier services as they are not cost effective for small parcels.